My mother Joslyn, was a resident at The Preserve earlier this summer. I’d like to express my gratitude to the members of your staff who worked with her during this time. My mother suffered from Alzheimer’s for years and after having a stroke, she needed long-term care. The Preserve was a list of possible facilities when it came time for her to leave the hospital, and we were pleased to learn that a room was available.
We had no idea how fortunate we were. The nursing staff and CNAs were wonderful with my mother and we soon felt reassured that she was in good hands. We were surprised at how good the food was… an unexpected bonus for sure. But it was the therapy team of Lisa, Alisha, Howard, and Allen under the director of Cheryl that really stood out. Each of these people was professional, competent, and enthusiastic. In addition, what really set them apart, was their compassion, love, and determination to do whatever was necessary to make at least part of each of my mother’s final days joyful and productive.
My father who visited each day, marveled at my mother’s response when “the kids” (as he called the therapy team) arrived. Her eyes, which remained closed most of the time, would pop open upon hearing their voices and she would smile and interact as best as she could. She seemed to genuinely enjoy working with each one of them and she clearly trusted them.
In the end, it was Alisha who realized immediately that something was wrong with my mother although my father saw no visual cue. Thanks to Alisha’s quick actions. My mother was quickly transferred to the ER and on to the Hospice House, where she passed away.
As a family, we thank you and your team for the wonderful care my mother received at The Preserve. With special thanks to the Therapy team. We have fond memories of the last weeks of my mother’s life, all due to her fine care. Thank you from the bottom of our hearts.