Thoughtful Thank You Notes

Henry

I recently lost my wife Loretta, the hospital had given us the news no one wanted to hear- stage 4
Next the hospital was discharging us with no place to go.
Hope preserve was found and when you are under the care of The Preserve you have the best! Not only did the Preserve team find a room for my wife, Rachel found a room for me on the 1st floor. This was done so I can visit her daily in her final days.
As the days progressed I found that everyone was more than polite. They really cared. They called you by name from day one, checked on you morning noon and nighttime as long as you needed someone to check on you.
Café food was good and seasoned to your liking and very tasty. Even the waiters in the restaurant cared. When the time comes for me, would I go back? Absolutely.

-Assisted Living Respite Resident – Henry

Virginia

“I came to The Preserve when I personally felt I was broken, but turns out I wasn’t as broken as I thought. I admitted in the absolute height of the pandemic, with my family terrified of me going into a facility. As soon as I got here, I realized how much COVID impacted the place, but fortunately they didn’t let it impact me and my progress. I just knew how much had to be tailored from the normal way things work. The staff were always working through these changes.
I was able to get both doses of my vaccines right away in the facility, before my peers had even THOUGHT about theirs. All of the different departments stepped up in those COVID restrictions that I talked about. People helped out in many ways that were out of their job description. Physical & Occupational therapy and the nursing department does so much for their patients. The Preserve is full of Inspirational Cheerleaders.
Although the majority (due to COVID) of my time was limited to my room, I was allowed- and encouraged- to keep working. I work remotely on my laptop and was respected when I put a sign on my door indicating that I “needed privacy to work”. The outdoor visitations with my grandkids kept my heart beating. I will never forget that. As I leave here, I can truly say, “I feel strong.”

A few quotes taken from Staff Recognition cards from this particular patient:

  • “You Got This. Words that inspired me to push through. Madi in OTs skillset helped me grow and prepare to safely return home”
  • “Cheryl provided in depth Physical Therapy that rebuilt my strength”
  • “Lisa is a member of the highly trained staff, promoting a safe, appropriate, and coordinated treatment plan”
  • “Wesjeannie provided a clear selection for all 3 meals and was pleasant and open to changes to meet my needs”
  • “Carmen provides excellent housekeeping care. My room is clean everyday and she responds to my requests”
  • “Allison, my Saturday PT, had enthusiasm and willingness to work with me even with my increased levels of pain. This was so valued by me”
  • “Pat’s natural and enthusiastic hospitality was welcoming and calming. She is a gifted employee”
  • “Natisha, RN went above and beyond her professional demands to provide with a concerned heart”
  • “Edwige, CNA, is a sweet and funny soul. She shared gentle care and always respected me. She praised my ability to roll over in bed which made us both laugh and share a moment that is typically vulnerable and uncomfortable, but certainly made me more comfortable”

-Skilled Nursing Resident- Virginia

J’Ann

The Preserve,

It means a lot from you in administration, Sarah and the rest of you who made things easier that you bent over backwards to make things happen for me. Sorry this is so late in coming. The recovery has been long and tedious. Cheryl, Jennifer, and Danielle did a superb job in my rehabilitation. I couldn’t have advanced as far and fast as I would have without their expert care.

Sheilah is a no nonsense nurse whose professionalism shows in her care for her patients. Her attitude is amazing and instruction was very informative. She was a tremendous help to me. Edwine, Michael, Neckesha were all amazing along with those who tended to me.
Thanks for all of your care. Recovering with no more brace or platform walker. Home therapy has been amazing and I will continue to work on my own which has been of great benefit.

Thank you so much!

– J’ann

Carla

Speaking for my family and myself, I cannot begin to thank you and everyone for all you have done for Mom since she arrived at her new home at The Preserve.  We had concerns about such a long distance move at her age coming from Chicago to Florida.  We were also concerned about moving her to a new place at this time because of COVID.  As it turns out, it ended up being a great move in every way! Since being at the Preserve she can go out in the courtyard almost every day. Who wouldn’t….it’s beautiful!   The Preserve is not only beautiful inside and out, but impeccably clean.  Mom comments all the time that “They are constantly cleaning everything.” “I don’t see a speck of dust on anything or a scratch on the wall”.

But it’s the change in her in the past few months since moving there however that is amazing!  She is back to the Mom we haven’t seen in quite a long time in many ways and that is about the wonderful staff at The Preserve.  She loves all of the nursing and care staff and so do we!  They are genuinely concerned about her and they are very involved in her well being.  She loves everyone working in the restaurant. She says when she goes there for breakfast “I don’t even have to tell them what I want.  They already know and begin getting it ready when I arrive “ And Rachel and her life enrichment team did the seemingly impossible!!  She not only got her to join in on exercise and activities but she is actually loving them!

From the day of move in with the wonderful company that did that so well, to Lynn and others at the front desk, to anyone that we have come in contact with, everything and everyone there are the best!”

Sincerely
– Daughter Carla

Gene

One thing I really liked was the physical and occupational therapy. I’ve had therapies before but Cheryl and Cenia were EXCEPTIONAL! Not only did they teach about strength and balance- but they explained the importance of posture in everyday activities. They balanced technical and practical in a pleasant way. My flaws were highlighted and properly corrected…..they even made me repeat it so I could prove I was listening! Cheryl and Cenia are great teachers. The learning process was exceptional and easy to understand. I am a writer and the next book I write will have the names Cheryl and Cenia- mark my words!

– Gene

Donna

I wanted to reach out and say thank you to you and the staff of Hope Preserve for taking good care of my Mom Florence. It’s always difficult to have a loved one be ill and in the care of others. But during this especially challenging time of Covid and quarantine the emotional toll on our family would have been so much worse if not for all of you.

Rachel – I want to recognize how special you are and how much your kindness and compassion helped my Mom. You were always so responsive to her and to me while we navigated her recovery. She still asks for you!

I also want to recognize her PT, OT and Speech team. Without their continued support both physically and emotionally, Mom would not be on this successful road to recovery.

Tammy her physical therapist holds a very special place in our hearts. She was an incredible support to my Mom even on her toughest days. I am grateful for Tammy’s genuine compassion for her patients.

Thank you again for everything

Regards,
– Donna